Terms of Service and Disclaimer

Last updated: 21 October 2026

Please read these terms carefully. By accessing or using our website and enquiry service, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

1. Acceptance of Terms

These Terms of Service ("Terms") are a legally binding agreement between you ("you", "your" or "user") and Perth Limestone Retaining Walls ("we", "our" or "us") governing your access to and use of the website located at https://www.limestoneretainingwallsperth.au and any related services we provide.

By accessing or using our website, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy.

If you are using our website on behalf of a business or entity, you represent and warrant that you have the authority to bind that business or entity to these Terms.

2. Service Description

2.1 What We Do

Perth Limestone Retaining Walls is an enquiry and referral service. We connect homeowners, builders and developers in Perth and Western Australia with independent limestone retaining wall professionals in our network. Our website provides general information about limestone retaining walls and allows you to submit an enquiry or request a quote.

Providers may pay us to receive enquiries through this website.

2.2 Service Limitations

Our service is subject to the following limitations:

  • Enquiries are passed to providers servicing our advertised service areas
  • Provider availability may vary based on demand, capacity, location and other factors
  • Any quote, contract or work is subject to the terms of the provider you choose
  • We reserve the right to decline any enquiry for any lawful reason

2.3 No Guarantee of Availability

We strive to keep our website available at all times, but we do not guarantee uninterrupted access. We may suspend, withdraw or restrict availability of all or any part of our website for business or operational reasons.

3. AI-Powered Concierge: Recording, Transcription & Consent

By interacting with the AI-powered concierge widget on this site (text chat or voice), you acknowledge:

  • You are speaking with an automated AI system, not a human, until you are explicitly transferred or called back by a person.
  • Calls and chats may be recorded and transcribed for quality, training, and compliance purposes.
  • Where recording requires consent under your state's law, the AI will state at the start of the call that the call may be recorded. If you do not consent, you can end the call and we will not retain a recording.

State-specific recording consent: Australian states differ on recording consent. NSW, QLD, WA, and the NT permit one-party consent (caller awareness is sufficient). VIC, SA, and TAS require all parties to consent before recording. The AI opener identifies itself and discloses recording in all calls regardless of state, so the higher standard is applied across the board.

You may opt out of the AI concierge at any time by ending the chat, hanging up, or contacting us via the standard form on this site.

4. Eligibility

To use our enquiry service, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into binding agreements
  • Not be prohibited from using our services under Australian law or any other applicable jurisdiction

By using our services, you represent and warrant that you meet these eligibility requirements.

5. User Obligations

5.1 Accurate Information

You agree to provide accurate, current and complete information when using our enquiry forms, the AI concierge or otherwise communicating with us.

5.2 Prohibited Uses

You agree not to use our website or services to:

  • Breach any applicable laws, regulations or these Terms
  • Infringe the rights of others, including intellectual property rights
  • Transmit any harmful, threatening, abusive, defamatory or otherwise objectionable content
  • Attempt to gain unauthorised access to our systems or networks
  • Interfere with or disrupt the operation of our website or services
  • Collect or harvest personal information from our website without authorisation
  • Use automated systems (bots, scrapers and the like) without our express written permission
  • Submit false, misleading or duplicate enquiries
  • Impersonate any person or entity or misrepresent your affiliation
  • Send unsolicited communications or spam

5.3 Compliance with Laws

You are responsible for ensuring your use of our services complies with all applicable laws and regulations in your jurisdiction.

6. Intellectual Property

6.1 Our Content

All content on our website, including text, graphics, logos, images and the compilation of that content ("Content"), is the property of Perth Limestone Retaining Walls or our licensors and is protected by Australian and international copyright, trade mark and other intellectual property laws.

6.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website for personal, non-commercial purposes. This licence does not include the right to:

  • Modify, reproduce or distribute our Content without written permission
  • Use our Content for commercial purposes without our express consent
  • Remove any copyright, trade mark or other proprietary notices
  • Frame or mirror any portion of our website

6.3 Trade Marks

Perth Limestone Retaining Walls and any associated logos are trade marks of Perth Limestone Retaining Walls. You may not use these trade marks without our prior written permission.

6.4 User Submissions

By submitting content to us (such as through enquiry forms or the AI concierge), you grant us a non-exclusive, royalty-free, perpetual and irrevocable licence to use, reproduce and share that content in connection with our services, including passing it to providers as described in our Privacy Policy.

7. Limitation of Liability

7.1 Website Provided "As Is"

Our website and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

7.2 No Guarantee of Results

We do not guarantee any specific result from using our service, including that a provider will be available, that you will receive a quote, or the price, quality or timing of any work.

7.3 Limitation of Damages

To the maximum extent permitted by law, Perth Limestone Retaining Walls and its owners, operators, employees, agents and affiliates are not liable for any:

  • Indirect, incidental, special, consequential or punitive damages
  • Loss of profits, revenue, data or business opportunities
  • Damages arising from your use of, or inability to use, our services
  • Damages arising from any errors, mistakes or inaccuracies in our Content
  • Unauthorised access to or alteration of your data
  • Statements, conduct or work of any third party, including any provider

7.4 Maximum Liability

In any event, our total liability to you for all claims arising from or relating to these Terms or your use of our services will not exceed the greater of: (a) the amount you paid to us in the 12 months before the claim; or (b) AUD $100.

7.5 Australian Consumer Law

Important: Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable consumer protection law that cannot be excluded, restricted or modified by agreement. If our services come with guarantees that cannot be excluded under the Australian Consumer Law, we limit our liability (where permitted) to the re-supply of the services or the payment of the cost of having the services re-supplied.

8. Indemnification

You agree to indemnify and hold harmless Perth Limestone Retaining Walls and its owners, operators, employees, agents and affiliates from and against any claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising from or relating to:

  • Your use of our website or services
  • Your breach of these Terms
  • Your breach of any applicable laws or regulations
  • Your breach of any third-party rights, including intellectual property rights
  • Any content you submit or transmit through our services

This obligation survives the termination of these Terms and your use of our services.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Western Australia, Australia, without regard to its conflict of law principles.

Any legal action or proceeding arising from or relating to these Terms must be brought in the courts of Western Australia, and you submit to the jurisdiction of those courts.

10. Dispute Resolution

10.1 Informal Resolution

Before starting any formal dispute resolution process, you agree to first contact us to try to resolve the dispute informally. We will endeavour to resolve disputes within 30 days of receiving notice.

10.2 Mediation

If a dispute cannot be resolved informally, the parties agree to try to resolve it through mediation by a mutually agreed mediator or, failing agreement, a mediator appointed by the Resolution Institute (Australia).

10.3 Legal Proceedings

If the dispute is not resolved through mediation within 60 days, either party may commence legal proceedings in accordance with Section 9 (Governing Law).

10.4 Exception

Nothing in this section prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

10.5 Disputes With Providers

Disputes about quotes, contracts or work carried out by a provider are between you and that provider.

11. Termination

You may stop using our website at any time. We may suspend or terminate your access to our website at any time, with or without notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or illegal activity, or that your use poses a security risk to us or others.

All provisions of these Terms that should reasonably survive termination will survive, including intellectual property, limitation of liability, indemnification and governing law.

12. Changes to Terms

We may modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of these Terms and post the revised Terms on our website. For material changes, we may provide additional notice.

Your continued use of our website after any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you should stop using our website.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, are the entire agreement between you and Perth Limestone Retaining Walls regarding your use of our website.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

13.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

14. Disclaimer

Referral service only. Perth Limestone Retaining Walls is a referral service that connects you with independent limestone retaining wall professionals. We do not design, supply or build retaining walls ourselves.

14.1 About Our Service

This website provides general information only. When you submit an enquiry, we pass it to independent providers in our network who service your area and may be able to help. All network partners hold appropriate licences for the work they carry out, and individual tradespeople maintain their own licences, registrations, insurance and credentials.

14.2 No Professional Advice

The information on this website, including any cost ranges, material descriptions and references to approvals or regulations, is general in nature and is not engineering, building, legal or financial advice. Retaining walls can be subject to council approval, building permits and engineering requirements depending on height, location and site conditions. For advice specific to your project, we can connect you with a qualified professional, and you should confirm requirements with your local council and a qualified engineer or registered builder.

14.3 Third-Party Providers

When we pass your enquiry to a provider:

  • The provider is an independent business, not an employee or agent of Perth Limestone Retaining Walls
  • You should verify the provider's registration, licences, insurance and qualifications before engaging them
  • Any quote, contract or agreement is between you and the provider directly
  • Quotes are subject to the provider's own site inspection and terms, and may vary with site conditions, access, soil, materials and scope of work
  • Warranties on workmanship and materials are given by the provider or manufacturer, not by us
  • Timeframes are estimates and may be affected by weather, material availability, approvals and other factors

14.4 Referral Relationships

Perth Limestone Retaining Walls may receive referral fees, commissions or other payments from providers, including payment to receive enquiries. These arrangements help keep our service free for you to use.

14.5 Third-Party Links

Our website links to government and industry websites for your convenience. We are not responsible for the content of external websites, and a link does not imply endorsement.

14.6 Accuracy of Information

We make reasonable efforts to keep the information on this website accurate and current, but regulations, prices and standards change. We do not warrant that all information is complete or up to date.

14.7 Your Responsibilities

By using this website and our referral service, you agree to:

  • Carry out your own due diligence on any provider
  • Verify registrations, licences, credentials and insurance where applicable
  • Seek independent professional advice for your specific situation
  • Read and understand any agreement before signing it

15. Contact Us

If you have any questions about these Terms of Service or this Disclaimer, please contact us: